Dedicated setup, hands-on training, and ongoing marketplace guidance from our team. Every licence already includes platform hosting, maintenance, security updates, and documentation. Expert Support packages add a dedicated team to help you launch faster and grow smarter.
Amazon SP-API, eBay developer accounts, pricing engine, sync schedules, blocking rules, user accounts, and marketplace channel connections — all configured by us.
Trade account application assistance, FTP/SFTP credential setup, feed connections with column mapping, pricing profiles, sync schedules — tested and validated.
Comprehensive training for your nominated Data Owner on all critical platform functions. Day-to-day operations training with documentation delivered via email.
Amazon reply templates adaptable for other channels. Messaging best practices and template formats for delivery, returns, and refund queries.
Best-practice guidance on return handling, A-to-Z claim responses, and refund processing. Templates and procedures you can follow independently.
Seller account health metrics guidance. Email templates for deactivation scenarios: tracking failures, late dispatch, dropship violations, IP complaints, reinstatement.
Training on placing supplier orders through the platform. Guidance on supplier returns, communications, and dispute resolution.
Full blocked EAN list loaded into your platform. Downloadable and reusable for your internal business use — prevents listing restricted products.
Access to our product database compiled from third-party sources including Icecat. Product data, specifications, and images for your listings.
20 support tickets per month. 2 hours of scheduled Teams meetings per month. 1 business day email response. Platform troubleshooting and growth guidance.
The managed service is a support service, not an outsourced operation. You retain full responsibility for all business decisions.
✗Processing refunds/returns on your behalf
✗Placing supplier orders for you
✗Writing product listings
✗PPC/advertising management
✗Stock purchasing decisions
✗Custom software development
✗Guaranteeing marketplace account approval
✗Phone support outside scheduled Teams meetings
✗Weekends and bank holidays
We provide the platform, expertise, and guidance. You make the business decisions that drive results.
Contact us for tailored support packages, extended hours, or additional services.
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