Expert marketplace support — launch faster, scale smarter
Dedicated setup, hands-on training, and ongoing marketplace guidance from our team. Every licence already comes with managed hosting (a separate monthly fee), security updates and documentation. The Seller Growth Programme adds a dedicated team to help you launch faster and grow smarter.
Full setup, training, and ongoing support
Platform Setup & Configuration
Amazon SP-API, eBay developer accounts, pricing engine, sync schedules, blocking rules, user accounts, and marketplace channel connections — all configured by us.
Supplier Setup (Up to 4)
Trade account application assistance, FTP/SFTP credential setup, feed connections with column mapping, pricing profiles, sync schedules — tested and validated.
Training & Knowledge Transfer
Comprehensive training for your nominated Data Owner on all critical platform functions. Day-to-day operations training with documentation delivered via email.
Customer Service Templates
Amazon reply templates adaptable for other channels. Messaging best practices and template formats for delivery, returns, and refund queries.
Returns, Refunds & A-to-Z Claims
Best-practice guidance on return handling, A-to-Z claim responses, and refund processing. Templates and procedures you can follow independently.
Account Health & Protection
Seller account health metrics guidance. Email templates for deactivation scenarios: tracking failures, late dispatch, dropship violations, IP complaints, reinstatement.
Supplier Order & Returns Training
Training on your supplier ordering: buying from your supplier and adding tracking in invtri. Guidance on supplier returns, communications, and dispute resolution.
Blocked EAN Database
Full blocked EAN list loaded into your platform. Downloadable and reusable for your internal business use — prevents listing restricted products.
Product Database Access
Access to our product database compiled from third-party sources including Icecat. Product data, specifications, and images for your listings.
Ongoing Monthly Support
20 support tickets per month. 2 hours of scheduled Teams meetings per month. 1 business day email response. Platform troubleshooting and growth guidance.
What is not included
The managed service is a support service, not an outsourced operation. You retain full responsibility for all business decisions.
- Processing refunds/returns on your behalf
- Placing supplier orders for you
- Writing product listings
- PPC/advertising management
- Stock purchasing decisions
- Custom software development
- Guaranteeing marketplace account approval
- Phone support outside scheduled Teams meetings
- Weekends and bank holidays
Shared Responsibilities
We provide the platform, expertise, and guidance. You make the business decisions that drive results.
Need a custom support arrangement?
Contact us for tailored support packages, extended hours, or additional services.