Support included with every licence
Basic support is included free with every invtri licence. Start with the help centre: its articles cover connecting channels and supplier feeds, prices and stock, orders and tracking, and your account and data. Your onboarding manual covers configuration, channel connections and supplier integration.
For platform faults, email our support team. Every licence also comes with managed hosting (a separate monthly fee) and security updates. The platform is fully functional without a paid support plan.
Emailing support
Email [email protected] and we reply within 1 to 2 business days. For sales questions, email [email protected] instead.
It helps to include:
- The email address of your invtri account
- The channel or supplier involved
- What you expected to happen, and what happened instead
- A screenshot, if you can
More hands-on help: the Seller Growth Programme
The Seller Growth Programme is optional, for sellers who want a dedicated team as they launch or scale. It adds hands-on setup, training, marketplace guidance and monthly support tickets, over 6 or 12 months.
| Option | What it includes | Response |
|---|---|---|
| Basic support (included with every licence) | Help documentation, plus email support for platform faults | Target first response within 1 to 2 business days |
| 6-Month Seller Growth Programme | Setup and configuration, up to 4 suppliers connected, training, customer service templates, a blocked EAN database, and up to 20 support tickets and 2 hours of Teams meetings a month | 1 business day |
| 12-Month Seller Growth Programme | Everything in the 6-month programme, with 12 months of dedicated support | 1 business day |
It is a support service, not an outsourced operation: you keep full responsibility for your business decisions. See everything it covers on the Seller Growth Programme page.
Free listing migration
Every licence includes free listing migration. Request it through the contact form, choosing Free Listing Migration as the enquiry type.
Prefer to do it yourself? The Import Listings tool pulls your live listings from Amazon, eBay, OnBuy, TikTok Shop, A1TechDeals and Shopify into invtri. Temu listings come in by CSV upload, and Mirakl storefronts have their own one-click offer import. Nothing changes on your live marketplaces until you approve the imported listings.
Your data if hosting stops
If you stop paying the monthly hosting fee, your access is paused but your perpetual licence stays valid. We keep your data for 90 days, and our support team can send you a copy during that time.
Restart hosting within 90 days and your platform picks up where you left off. After 90 days, your data is deleted. While hosting is active, you can export your inventory to Excel, and your P&L and calculated Amazon and TikTok Shop prices to CSV, at any time.
Questions
Do I need the Seller Growth Programme?
No. It is optional, and the platform is fully functional without it.
Will you set up invtri for me?
With the Seller Growth Programme, yes: we handle the initial setup and supplier configuration, and train your team. With a licence on its own, you set up at your own pace, using the onboarding manual and the help centre.
How do I add a channel or upgrade my package?
Open a support ticket inside your invtri portal and tell us what you need. For a channel, we send a secure payment link and switch it on once it is paid. An upgrade costs the difference between your current licence and the new package.
Can support sort out a problem with my marketplace account?
Basic support covers faults in the invtri platform. You sell through your own seller accounts (BYOK), so whether a marketplace approves, keeps or limits your account is decided by that marketplace. The Seller Growth Programme adds account health guidance and templates.
Where do I send sales questions?
Email [email protected] for sales enquiries, demos and general questions. [email protected] is for platform help for existing customers.