HELP CENTRE

Two-step sign-in for your account

Two-step sign-in adds a second check when you sign in to invtri. Every sign-in needs a code we email you or one from an authenticator app, so your password alone isn’t enough to get into your account.

How two-step sign-in works

With two-step sign-in on, signing in takes two things: your password and a 6-digit code, emailed to you or from your authenticator app, depending on how your account is set up. You need both, every time you sign in, and it applies to everyone on your account.

Signing in

  1. Sign in as usual

    Enter your password as normal.

  2. Enter the code

    Enter the code we email you, or the one your authenticator app shows, to finish signing in. An emailed code works for 5 minutes, and you need a new one each time you sign in.

How else your account is protected

  • Sign-in passwords are never stored in plain text.
  • Your connection to invtri is encrypted (HTTPS).
  • The marketplace API keys you enter are encrypted when stored.
  • Your listing data is backed up every day.
  • The account owner chooses which sections each team member can see.

If your codes come by email, keep the email account you use for invtri secure as well.

Questions

How is the code sent?

By email or from an authenticator app, depending on how your account is set up. You need a new code each time you sign in.

Who does two-step sign-in apply to?

Everyone on your account, at every sign-in.

Where can I read more about how invtri protects my data?

Our Security page explains how invtri protects your product, order and marketplace data, and the keys that connect your accounts.

Still stuck?

Licence holders can email [email protected]. We reply within 1 to 2 business days.