HELP CENTRE

Delist discontinued products

When a SKU drops out of a supplier’s feed, invtri detects it automatically and lists it for one-click delisting. That way you stop selling products you can’t fulfil. Here is when it happens and what to do next.

When invtri spots a discontinued product

invtri looks for drop-outs each time it reads a supplier’s feed. If a SKU that was in the feed is missing at the next update, invtri lists it for one-click delisting.

That update runs on the schedule you set for the supplier, as often as every 5 minutes, and Run now starts one whenever you need it.

Delist a product

  1. Let the feed update

    Wait for the supplier’s next scheduled update, or press Run now to start one.

  2. Check the list

    Look at the products invtri has listed as no longer in a supplier’s feed.

  3. Delist in one click

    Delist each product you can no longer supply. Each one takes a single click.

Why it matters

A product your supplier no longer carries can still sell while its listing stays live. Delisting it prevents unfulfillable orders and the negative seller metrics that come with them.

For products that are still in a feed, stock caps and channel settings help you avoid overselling: see Control the stock your channels show.

Questions

Does invtri delist products without asking me?

No. invtri lists them for you to delist, each in one click.

What about invtri Supply products that leave the catalogue?

Their stock goes to 0 on your channels, then they show on your Discontinued page for one-click delisting.

Still stuck?

Licence holders can email [email protected]. We reply within 1 to 2 business days.