HELP CENTRE

Connect Shopify to invtri

invtri connects to your Shopify store through an app you create for the store in Shopify’s Dev Dashboard. You enter your shop domain and the app’s Client ID and Client secret in invtri, press Connect Store, then approve the connection on Shopify.

Check these first

  • Your plan: invtri works with any Shopify plan.
  • Who builds the app: to let a staff member build it, give them Shopify’s App developer role2. Shopify adds that “Collaborators can’t access the Dev Dashboard”1.
  • No Partner organisation needed: you open the Dev Dashboard from your own Shopify admin3.

Create the app in the Dev Dashboard

  1. Open the Dev Dashboard

    In your Shopify admin, go to Settings > Apps > Develop apps > Build apps in Dev Dashboard4.

  2. Create the app

    Choose Apps > Create app > Start from Dev Dashboard, give the app a name and click Create5.

  3. Release a version

    On Versions, set the App URL and the Webhooks API version (usually the newest), then click Release. Shopify says a non-embedded app can use https://shopify.dev/apps/default-app-home as its App URL, and an app needs a released version before it can be installed5.

  4. Install it on your store

    Click Install app on the Installs card, choose your store and click Install5.

  5. Copy the credentials

    Open the app’s Settings and copy the Client ID and Client secret from the Credentials card5.

Connect the store in invtri

  1. Enter the details

    In invtri, enter your shop domain and the app’s Client ID and Client secret.

  2. Press Connect Store

    Press Connect Store, then approve the connection on Shopify.

  3. Approve and publish products

    Products from your supplier feeds wait for your approval. Approve them, then publish to create them in your store. Prices come from your margin rules, and stock follows your feeds and your sales on other channels.

  4. Handle orders

    Shopify orders sit with your marketplace orders. Add tracking and it goes back to Shopify, which emails your customer.

Questions

I already have a custom app made in the Shopify admin. Can I use it?

Yes: an older custom app made in the Shopify admin can use its access token instead. Shopify stopped new ones from 1 January 2026, but says “This change doesn’t impact any of your existing custom apps”6.

Why are customer names or addresses missing from my orders?

Shopify treats names, addresses, phone numbers and emails as Level 2 protected customer data: each field is requested separately, and fields an app isn’t approved for come back redacted or empty7.

Which Shopify store can I connect?

One Shopify store per licence, in any country. Set your costs and margin rules in the store’s currency.

Sources

Last reviewed on 9 November 2026.

  1. About appsShopify Help Center, accessed 8 November 2026
  2. User permissions (Dev Dashboard)Shopify developer docs, accessed 8 November 2026
  3. About the Dev DashboardShopify developer docs, accessed 8 November 2026
  4. Install and set up appsShopify Help Center, accessed 8 November 2026
  5. Create apps using the Dev DashboardShopify developer docs, accessed 8 November 2026
  6. Managing apps: Manage legacy custom appsShopify Help Center, accessed 8 November 2026
  7. Protected customer dataShopify developer docs, accessed 8 November 2026

Still stuck?

Licence holders can email [email protected]. We reply within 1 to 2 business days.