Refunds and cancellations by channel
- Refund from invtri: eBay, OnBuy, A1TechDeals and Mirakl marketplaces.
- Cancel from invtri: OnBuy, Shopify and Mirakl marketplaces.
- Amazon: refunds and cancellations are done in Seller Central.
- Temu: refunds and cancellations are done on Temu.
If you sent an order to Amazon MCF, you can cancel it while Amazon still allows it.
Track a return
The request comes in
Return requests from Amazon, TikTok Shop and A1TechDeals come in automatically. On other channels, you mark the return on the order.
Follow it on the order
invtri tracks each return on its order: requested, received, then refunded or replacement sent.
Refund or replace
Refund the customer, from invtri where the channel allows it, or send a replacement.
Settle it with your supplier
Arranging returns with your supplier is up to you.
Who handles returns
You do, with your customer and your supplier; Amazon requires sellers to handle returns. You also choose the returns terms your customers get on each marketplace you sell on.
For invtri Supply orders, we’re your supplier, and our Terms set out what you can send back to us.
Questions
What can I send back to invtri Supply?
Unopened items within 14 days of delivery, minus a 20% restocking fee, and you pay the return postage. Tell us about damaged, missing or wrong items within 2 working days of delivery, and faulty items within 14 days. Ask from your invtri portal or by email to [email protected].
Can I cancel an invtri Supply order?
Press Request Cancel on the order. If we cancel a paid order, you get a credit note straight away, and we refund your card, usually within 5–7 working days.