Sell on Worten Marketplace, managed from invtri.

What Worten Marketplace is

Worten’s seller terms define the marketplace territory as mainland Portugal and its islands, plus mainland Spain and the Balearic Islands². Online sales to mainland Spain and the Balearics ended on 31 July 2026, while Portugal was unaffected¹⁶. This page therefore covers selling to Portugal through worten.pt.

Mirakl announced in December 2018 that Worten’s marketplace, built on its platform, had opened on worten.pt that September³. In November 2025 Mirakl reported that Worten has “180 million annual sessions and over 3,000 sellers on its Portugal site”⁷. Worten is a Sonae group company¹.

Who can sell on Worten Marketplace

Worten accepts legal persons and sole traders that are tax-registered “in the country in which they are established or in another jurisdiction from which they send their products”². The terms do not require a Portuguese company².

If you are based outside Portugal. Points from Worten’s terms²:

• Sellers based outside the EU must prove EU VAT registration, as must EU sellers shipping from a country other than their registered office².
• The terms do not name the UK or the US.
• For imports up to €150, Worten may be the taxable party under EU Directive 2019/1995 and will give you its IOSS number².
• Without a stable establishment in the EU, you may need to invoice those orders without VAT, with Worten accounting for the VAT.
• Imports also need one order per parcel and a dispatch country set on each listing.
• Non-resident sellers may have withholding tax applied to Worten’s fees, so check the tax position with your adviser².

Fees and payouts

An order counts as received when the customer confirms it, or 21 days after you accept it plus your lead time². Payments on disputed orders wait until the dispute is resolved or a set period has passed².

Your Worten prices come from the same Mirakl margin rules as your other storefronts, with the fee percentage set separately for Worten.

How to apply

1. 1

   Prepare your documents

   Have bank details issued within the last 6 months, proof of trade-registry entry and your legal representative’s ID⁴. Sole traders give tax-authority proof that their activity has started instead⁴.

2. 2

   Apply on worten.pt

   Worten’s recruitment page is Torna-te vendedor na Worten (become a seller at Worten). You also sign a Seller Self-Certification Declaration⁴.

3. 3

   Pass the identity checks

   Worten may verify your identity with automated tools⁴.

4. 4

   Get Worten’s confirmation

   The agreement takes effect when Worten confirms your acceptance by email².

What you can sell and how to list it

Only new, unused physical products are allowed, and counterfeit or infringing goods are banned². Reconditioned goods are accepted only in categories Worten designates, labelled as such². Food supplements, pet food, cosmetics and low-efficiency lamps have their own annexes⁴. Food supplements, plants and animal feed need DGAV notification or registration².

Product information must be accurate, not misleading and kept current, and Worten approves listings and content²⁴. On worten.pt, product content, labels, warranty information, manuals and customer messages must be in Portuguese². You may reply to customer messages in English only if you cannot reply in their language². Displayed prices must include the “EcoReee” electrical-waste eco-fee².

Orders, delivery and returns

The English terms give you 72 hours to confirm an order, but one Spanish version gives 24²⁴. Dispatch within 2 calendar days of confirming availability, plus any lead time you state; if no period is stated, the limit is 30 calendar days from the order².

Each shipment needs a tracking ID and Worten’s delivery slip². Send the customer a copy of the invoice within 5 days of shipping⁴. You sell on DDP terms, so transport risk and costs, including VAT and customs duties, are yours².

Worten’s service levels ask for²:

• average order acceptance within 48 hours, with at least 95% of orders accepted²
• incidents on no more than 5% of accepted orders²
• shipping within 2 calendar days of acceptance, excluding lead time²
• no more than 3 cancellations in a row²
• customer messages answered within 48 hours²
• a rating of at least 3.5 stars after your first 20 orders; one Spanish version sets 4 stars²⁴

Under Click & Collect, you deliver orders to Worten stores between 10am and 4pm on weekdays, for parcels up to 30 kg and 120 × 50 × 40 cm². Worten’s fulfilment service can store your stock in a Worten warehouse, ship your orders and collect returns⁸.

Returns run directly between you and the customer²:

• Customers have 14 days from receipt to withdraw, and they pay return shipping unless you agree otherwise²⁵.
• You refund within 14 days of learning of the withdrawal or receiving the item².
• Worten refunds customers itself only up to 45 days after receipt of the order is confirmed; after that, you manage refunds².
• The English terms rule out returns to Worten stores; one Spanish version accepts small items there²⁴.

On worten.pt, the legal guarantee is 3 years for new and refurbished goods and 18 months for used goods². Each warranty repair adds 6 months, up to 4 repairs, and you must repair or replace within 30 days².

Recent changes

• November 2025: Mirakl reported that Worten sellers can advertise with Mirakl Ads through a new tab in their existing Mirakl back office⁷.
• March 2026: Sonae reported that Worten’s turnover grew 7.5% to above €1.5bn in 2025, and online rose from 17% to 20% of sales⁹.
• July 2026: Worten announced the end of online sales to mainland Spain; ECO reported, citing the consumer body OCU, that marketplace sellers were officially told¹.